The crucial role of technical writing in composable platforms

Explore the essence of composable platforms through exceptional technical writing. Journey with me through Emporix's Digital Commerce Platform—your key to excelling in B2B.

The crucial role of technical writing in composable platforms
On a journey.

In today's fast-paced digital landscape, composable platforms with modules and APIs have completely changed the way online professionals build and integrate software solutions.

These platforms provide flexibility and agility, allowing developers to create tailored solutions by combining pre-built modules and leveraging APIs. However, the success of such platforms heavily relies on one often overlooked aspect: technical writing.

In this article, I will explore the significance of good technical writing in the context of composable platforms, focusing on a real-life example where technical documentation played a pivotal role in the success of a digital commerce platform.

Emporix and their Digital Commerce Platform (DCP)

During a conversation with Nicolas Berney, a pre-sales representative at Emporix, I had the opportunity to delve into their composable Digital Commerce Platform (DCP). Nicolas showcased how different modules fit together seamlessly, creating a robust ecosystem for their clients, particularly in the B2B space. As impressive as the product was, it was the technical documentation that truly left a lasting impression.

The power of well-crafted documentation

Emporix's technical documentation was extensive, well-crafted, and immaculately organised in a documentation portal. As someone with over three decades of experience, I had never encountered such exceptional documentation.

This level of attention to detail and clarity showcased the company's commitment to providing developers with the tools they need to succeed. It was evident that Emporix recognised the essential role of technical writing in supporting their composable platform.

Example of a page from of the Emporix documentation portal.
Example of a page from of the Emporix documentation portal.

Embedding technical writers

Nicolas informed me that Emporix maintains two full-time technical writers who are fully integrated into the software design and development process.

This approach ensures that documentation is prioritised from the beginning to the end of the project lifecycle. Having technical writers as part of the development team allows for continuous communication, enabling them to gain a deeper understanding of the product's intricacies and write documentation that resonates with developers.

The significance of MACH-like architecture

Emporix's composable platform follows the MACH (Microservices, API-first, Cloud-native, Headless) architecture principles. In such a modular and dynamic environment, having comprehensive technical documentation becomes even more critical.

It serves as a blueprint for developers, providing a clear understanding of how each module interacts with others and how APIs can be leveraged to build custom solutions. Without such documentation, developers may struggle to navigate the platform effectively, leading to delays and inefficiencies.

Transparency and developer flow

In the fast-paced world of software development, speed and efficiency are paramount. Developers need to be able to turn things around quickly and seamlessly flow through their work.

Emporix's dedication to exceptional technical documentation fosters transparency and empowers developers to work efficiently. With easy access to comprehensive and well-structured documentation, developers can remain in their flow, optimising productivity and staying ahead in their competitive landscape.

Recap on the craft of technical writing

As composable platforms with modules and APIs continue to gain prominence, technical writing emerges as a crucial element for success. Emporix's composable Digital Commerce Product serves as an exemplary case study, highlighting the profound impact of comprehensive and well-crafted technical documentation.

By embedding technical writers and prioritising documentation from the outset, Emporix has set a standard for other companies in the industry to follow. In the MACH-like architecture, this documentation becomes the indispensable plan and manual for developers, helping them build, integrate, and succeed efficiently in today's rapidly evolving digital landscape.